Frequently Asked Questions (FAQs)

Welcome to the FAQs page of BuyPaa.com. Here, we have compiled answers to some of the most common questions our customers ask. If you have a query that isn’t addressed here, feel free to reach out to our support team.

General Questions

1. What is BuyPaa.com?

  • BuyPaa.com is an online platform operated by Inotic Technology Pvt. Ltd., offering a wide range of products including activity toys, household decorative items, educational toys, jewellery, and custom 3D printing services.

2. Where is BuyPaa.com located?

  • Our company is based in Vandana Vihar, Sector-1, Khora, UP-201309, IN.

3. What are your working hours?

  • Our customer service team is available from Monday to Saturday, 10:00 AM to 6:00 PM IST.

ORDERS AND PAYMENTS

How can I place an order on BuyPaa.com?

Browse through our product categories, add items to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.

Can I modify or cancel my order after placing it?

Orders can be canceled or modified within 24 hours of placement if they have not been shipped. For assistance, contact our support team.

What payment methods do you accept?

We accept multiple payment options including credit/debit cards, UPI, net banking, and cash on delivery (COD) for select locations.

SHIPPING AND DELIVERY

What are your shipping charges?

Shipping charges vary depending on the product and delivery location. The exact cost will be displayed at checkout.

How long will it take to receive my order?

Orders are typically delivered within 5-7 business days. Remote areas, Custom or personalized orders may take longer.

Can I track my order?

Yes, once your order is shipped, you will receive a tracking ID via email or SMS to monitor its status.

RETURNS AND REFUNDS

What is your return policy?

We accept returns within 5 days of delivery for unused and undamaged products in their original packaging. For more details, refer to our Refund and Returns Policy.

How can I request a refund?

To request a refund, contact our support team with your order details and reason for return. Refunds will be processed after the returned product is inspected.

How long does it take to process a refund?

Refunds are typically processed within 2-5 business days after the return is approved.

PRODUCTS AND CUSTOMIZATION

Do you offer customization services?

Yes, we specialize in custom 3D printing. Share your design or concept with us, and we’ll bring it to life.

Are your products eco-friendly?

We are committed to sustainability and use eco-friendly materials wherever possible.

How do I care for 3D-printed items?

Avoid exposing 3D-printed items to extreme heat or direct sunlight. Clean gently with a damp cloth to maintain their quality.

Que. How can I contact BuyPaa.com for further assistance?

Ans. You can reach us via:

Email: support@buypaa.com